1  Code of Conduct

Purpose of the EOF website Code of Conduct

The EOF Website Code of Conduct outlines the principles governing the appropriate use of the chatbot provided on the EOF website. By engaging with the chatbot, users agree to abide by the following guidelines to ensure a respectful, secure, and effective experience for all.

Respectful Communication

Users must interact with the chatbot in a respectful and appropriate manner at all times.

The use of offensive, discriminatory, threatening, or otherwise inappropriate language is strictly prohibited.

Attempts to provoke, manipulate, or deceive the chatbot into generating harmful or inappropriate content are not allowed.

Appropriate Use

The chatbot is intended to assist with questions directly related to the content of the documentation available on the EOF website.

Users should avoid initiating unrelated conversations.

Misuse of the chatbot for entertainment, testing or unrelated purposes is not permitted.

Protection of Personal Information

To safeguard user privacy and data security, users must not disclose sensitive personal information, including but not limited to passwords, financial details, identification numbers, or health data.

The chatbot is not designed to process or store confidential information.

Acknowledgment of Limitations

While the chatbot is designed to provide helpful and accurate responses, it operates based on predefined algorithms and may not always interpret complex or nuanced questions correctly.

For inquiries requiring human judgment or discretion, users are encouraged to contact a qualified EOF representative.

Responsible Usage

Users must interact with the chatbot in a way that supports its intended scope.

Spamming, overloading, or attempting to exploit the chatbot’s functionality is prohibited.

Any behaviour that disrupts the chatbot’s performance or compromises the experience of other users may lead to access restrictions or further action.

Periodic Review

The EOF Website Code of Conduct is prepared and maintained by Capgemini, which oversees the website operations.

A periodic review of the Code of Conduct ensures that it continues to align with this goal and address the needs of the EOF community. The EOF website welcomes feedback from its members that can contact the EOF team via the dedicated support form available here.

2  Data Collection

The EOF website and services do not store any sensitive information relating to the users and to the user navigation, this paragraph illustrates all the information collected by the system with the related purposes explained.

User web navigation information

When a user accesses the website, some navigation data is sent to a dedicated analytics service that anonymizes it, such as the anonymized IP address, geographical information or page visited.

These data elements are used to perform analysis on the use of the website.

AI chatbot usage

When a user interacts with the AI chatbot available on the EOF website, the system collects the following information:

• The HTTP session id with the count of interactions performed in a single session, this data is collected to perform statistic analysis on the chatbot usage.
• The list of questions and answers related to a single interaction with the chatbot, this data is collected for service improvement purposes.

These data are collected separately, it is not possible to relate the HTTP session id to the interactions with the chatbot.